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Company That Charged Vermonters’ Phone Bills Settles With Attorney General

CONTACT: Elliot Burg, Assistant Attorney General, (802) 828-5507

September 10, 2012

More than 600 Vermonters will receive refunds totaling over $50,000 for voicemail services they paid for starting in 2005. A Nevada company that charged Vermonters on their telephone bills for services that many of the affected consumers say they did not agree to buy has entered into a settlement with the Vermont Attorney General’s Office. The company is Voicemail Direct USA LLC, now known as Intelicom Messaging LLC, based in Henderson, Nevada.

According to the Attorney General’s Office, Voicemail Direct violated the Vermont Consumer Protection Act by charging consumers without their permission, and by failing to comply with a Vermont law requiring that specified notice of the charges be mailed to consumers. The reason for the notice is that most people do not realize that they can be billed through their local phone company for something unrelated to their phone service. Vermont law has now been tightened up to ban most such third-party charges from being placed on consumers’ landline telephone bills.

In the settlement, Voicemail Direct has agreed to abide strictly by the requirements of Vermont law, to provide full refunds to all of the Vermont customers, and to pay $10,000 to the State of Vermont.

For more information on the settlement, call the Attorney General’s Office at (802) 828-5507.

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