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Consumer Advisory Re: Debit Card Text Message Scam

CONTACT: Janet Murnane, Assistant Attorney General, (802) 649-2424

March 26, 2014

The Vermont Attorney General’s Office is warning consumers about another text message scam affecting Vermonters: Do not respond to calls or texts about a debit card problem. The Attorney General’s Consumer Assistance Program has received a number of reports of fraudulent texts (some claiming to be “Merchants Bank” or different bank) indicating that the consumer’s debit card number has been locked and that the consumer should call 802-373-6589 or similar number for assistance. These are fraudulent text messages and are not affiliated with any bank.

This is a scam to try to obtain confidential personal information. Consumers should not respond to the text messages or call the numbers provided in the messages. Consumers who have already responded should contact the financial institution that issued the debit card immediately to protect their accounts.

Receipt of this text message, along with any other scams consumers receive, can be reported to the Consumer Assistance Program by email at, or by calling 800-649-2424.

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