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Consumer Advisory Re Direct Express Debit Card Scam

CONTACT: Janet Murnane, Assistant Attorney General, (800) 649-2424

July 8, 2013

The Vermont Attorney General’s Office is warning consumers not to respond to calls or texts from Direct Express about a debit card problem. The Attorney General’s Consumer Assistance Program has received a number of reports of fraudulent telephone calls and texts indicating that the consumer’s debit card number has been compromised and that the consumer should call Express Direct at 1-646-524-1352 for assistance.

This is a scam to try to obtain confidential personal information. This communication is not connected with the Direct Express prepaid debit card that is used by many consumers who are federal benefit recipients.

Consumers should not respond to the text messages or call the numbers provided in the messages. Consumers who have responded should contact the financial institution that issued the debit card immediately to protect their accounts.

Receipt of this text message, along with any other scams consumers receive, can be reported to the Consumer Assistance Program by email at, or by calling 800-649-2424.

  Website consulting provided by The National Association of Attorneys General.